FAQs

1. What is your Return Policy?

Our returns period is extended from the date you receive your order. We aim to process all orders within 14 working days, however in some cases this may be extended to 30 working days, due to this busy time of year. Please see the return guidelines listed below to see if purchased items are eligible for a return.Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped

To qualify for a return:

  • Items must be in their original condition without signs of wear or damage Items returned by mail must be in all original packaging (tags, box, and pouch included)
  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

      Please Contact us on "contact@alisaejewel.com" if you have any questions.

Order Status

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Once you’ve completed your purchase, we will send you an Order Confirmation email. You can locate your package by entering the same email address used to make your purchase and your order number here. Your tracking information should have been sent to your email address when your package first shipped as well. (Be sure to check your spam folder as the emails may have redirected there.)

if you can’t find it. Otherwise

contact customer

"contact@alisaejewel.com"

or via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.

If you need to make any changes to your order, including modifying or canceling the order, please contact us as soon as you place the order, as our team works hard to dispatch your order as quickly as possible.

  • In some cases we may not be able to cancel or amend orders.
  • once they have been placed.
  • You can return your order once you receive it.

    Please find more details in our returns information. Please contact our Customer Service Team, within 24 hours of purchase, via email at contact@alisaejewel.com and we will do our best to honor your request.

    • Once your order is packed and ready to ship, you’ll receive a tracking number via email auto so you can keep an eye on its activity while it makes its way to you.

    Please Contact us on " contact@alisaejewel.com" if you have any questions

    Unfortunately, we are unable to forward orders once they leave our warehouse, only address changes on orders that are in stock
    • So please be sure to provide a shipping address where you will be available to sign for and receive your order
    • If you still want to try to forward your package, please contact the shipping company directly to see if this is possible.

    Payment Methods do we Provide

    We accept all major payment methods including Visa, Maestro, MasterCard, PayPal.

    Payment Methods do we Provide

    At Alisaejewel, we take online security very seriously. At no point do we store any financial information on our servers. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof.

    Do you ship worldwide & how much does shipping cost?

    Yes - we ship worldwide. We offer customers free USA and International Shipping with tracking. There is NO shipping cost & NO sales tax. H What are your shipping and processing times? business days 3 Standard Shipping Times USA and Canada: 6 - 14 days Oceania: 8 - 14 days Europe: 8 - 14 days Processing Times: Orders can sometimes take 2-4 days to process after placing the order before shipping out. Where can I find my tracking number? When your items are shipped out, you should receive notification from us via email providing you with a tracking number. !If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it! If you need more detailed information, please send us an email at“contact@alisaejewel.com" and we'll help you out. Unexpected Delays In some instances the delivery may take more time than the standard shipping times stated here.Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over
    Should your order not be processed by the estimated shipping date, our Customer Happiness team will be in contact with an update within 24-48 hours (keep an eye on your inbox!).

    Keeping you informed is a top priority for us, and we appreciate your patience during this busy time of year. As always, feel free to reach out to us via Live Chat, email (contact@alisaejewel.com), oshould you have any questions.